Internet issues
Doorkeeper requires an Internet connection to operate.
If the connection is patchy or drops out, Doorkeeper will blackout and display a "No Connection" error message. No check-in activity through Doorkeeper can occur while in this state.
Temporary outages will sometimes manifest with a different error: "Something Went Wrong, please try again later"
Troubleshooting steps
📌 Check if the iPad is still connected to wifi
- Blue = enabled
- White = disabled
📌 Change the wifi network
If there is still no connection even after Wifi has been abled and is connected to a network. You can try connecting to a different wifi network.
On the iPad, go to Settings > Wifi:
Ensure Wi-Fi is enabled and a list of Wifi networks that you can connect to will be listed.
Select the wifi network you would like to connect to and type in the password as prompted then tap Join in the top right corner.
If the password is correct, you will have connected to the new wifi network.
📌 Restart your router
If the connection to the wifi network still does not work even after changing to a different wifi network, try turning off and on your router to reboot it.
This can be done by:
pressing the power button on the router to turn it off wait for about a minute then turn it on again.
turning the router off, wait for about a minute then turn it on again using the powerpoint switch.
If you still can't seem to connect to a wifi network after trying all of the above methods, feel free to reach out to our support team for help.
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